Hello Everyone!!   Here are the results of a recent Customer Survey I requested to try to get some honest feedback from my current Customers.  Thank you to everyone that provided this important feedback that allows me to continue the high standards that YOU my Customers deserve.  Kevin 
Questions Responses and results below:

Initial Contact

1.       How friendly was your initial phone contact?

   0       1      2      3      4      5      6      7      8      9      10           
              Awful                                                                Best in Class

         Total Responses:  26     Average Score:   9.9       

2.       My contact was very informative. All my questions were

     answered.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

         Total Responses:  26     Average Score:   9.8                                                                                            

3.       How was the actual reservation process?

  0       1      2      3      4      5      6      7      8      9      10           
             Awful                                                                Best in Class

         Total Responses:  25     Average Score:   10         

Delivery

1.       My delivery was on time.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

                 Total Responses:  26     Average Score:   9.9          

 

2.       The delivery person was polite, friendly and fun.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

                 Total Responses:  26     Average Score:   10    

 

3.       My rentals were clean.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

                 Total Responses:  26     Average Score:   10   


Pickup

1.       The pickup person was polite, friendly and fun.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

                 Total Responses:  26     Average Score:   9.9 

 

2.       The pickup time was as expected.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

                 Total Responses:  24    Average Score:   10  

 

Overall

1.       I would rate my overall value as

  0       1      2      3      4      5      6      7      8      9      10           
             Awful                                                                Best in Class

                 Total Responses:  24   Average Score:   10         

 

2.       Overall my experience was:

  0       1      2      3      4      5      6      7      8      9      10           
             Awful                                                                Best in Class

                 Total Responses:  26    Average Score:   10         

 

3.       I would recommend Bounce Alot to my family and friends.

   0       1      2      3      4      5      6      7      8      9      10    
           Disagree                                                                     Agree

                Total Responses:  26      Average Score:   10        
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Comments

I would definitely use you again.  Thanks so much for everything!

Thank You!!

Best party yet.  Excellent Service and value

Delivered Early  Rentals were very clean  Recommended to others already!!

The kids loved it  The renter (Kevin) was very nice and I will definitely recommend it
to my friends.  It was Great.

Very Friendly, Helpful, convenient & affordable.  The cotton candy machine was a hit!!
Thank you!

We'll do it again happily!!

Everything has been great  thanks!!

Kids had a blast
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Something we could do better

 

Nothing

Nothing  Do exactly as you did!

Nothing

Nothing

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Something we did great

Everything!!!

Everything,   Equipment  very easy to use

Length of time for bounce ride

Friendly, On time, clean

Good Selection   Customer Friendly

Everything

The amount of time it was here!

Everything. Was  so accommodating generous and friendly!!

Everything

Personal touch / Friendly

Provide entertainment all weekend

All good.  Maybe a Spongebob one??  (We have one now  thanks  Kevin)

Everything

Everything was awesome!!

Gave extra chairs!!

Extra hours / clean & Easy
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Thank you for taking the time to give us this valuable feedback.

 _________________________________________________________   

We know that your upcoming event is important to you and our goal is to provide a safe, fun, and positive experience for you, your family, friends and community.
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Here's what our Customers say about us:

I just wanted to thank you again for providing the Incredibles bouncy bounce for my Nephews 7th birthday party.  He called me before he went to bed that night to thank me for getting it for him and told me how much fun he had with it.

No hassles, on time with arrival, gave us some extended time, good prices and friendly service!!  What more can you ask for.  Again, thanks for your service and we will recommend you for future services.


Thanks Eric and Cayce